Van Ngo
Lead Product Designer. 10 years across editorial, real estate, and health-insurance SaaS. Currently leading design for a 10,000-user health insurance platform while co-founding InnoGEV. Print-trained visual precision, AI integrated throughout, end-to-end from research to working prototype.
Where I’ve shipped
- Lead designer for a health-insurance SaaS serving 10,000+ users across 5 roles — I own the work from discovery and journey mapping through high-fidelity UI and developer handoff.
- Built the company’s first design system in Figma from scratch — brand identity, color tokens, typography, and a full interactive component library, now adopted across all 5 products.
- Shipped 5 products, including a CRM redesign that cut agent contracting from 7 steps to 3 — faster onboarding and fewer first-day support tickets.
- Designed and shipped a role-based contracting form with conditional-logic routing for agency and independent agents — driving an increase in agent sign-up volume; now in active company-wide use.
- Designed and shipped an internal commission audit dashboard — automating daily validation across 16 carrier files, replacing manual Excel reviews with real-time pass/warn/fail checks across 6 categories, and catching dollar discrepancies before commissions are released.
- Defined roles, permissions, and critical flows across the platform, and created logos and brand identities for multiple internal applications.
- Cut prototype cycles from days to hours using Claude + Gemini for research synthesis, rapid prototyping, and proof-of-concept generation — stakeholder sign-off in a fraction of the time.
- Co-founded InnoGEV and led all design — company brand, website, and product design across 2 client applications, as sole designer from concept to working prototype.
- Designed end-to-end UX for a barber CRM and payment platform — mapping distinct flows for 3 user types (barber, client, and shop owner) from wireframes to high-fidelity prototype.
- Designed a live auction scraper that replaced manual video monitoring for the entire team — eliminating hours of daily tracking and removing human error.
- Integrated AI across both products for research, prototyping, and industry analysis — then solo-developed a functional local demo with live data tables and presented it directly to the client.
- Operated as sole in-house designer for a real estate development firm, owning the full production workflow from concept to print-ready delivery.
- Rebranded the entire bid presentation suite — contributing to a 75% win rate on competitive RFP and RFQ proposals.
- Advanced from Junior to Senior Designer over 6 years — developing the typography, layout systems, and visual precision that now underpin every UI component and design system I build.
- Produced feature spreads and print-ready files for a regional editorial publication on tight production deadlines.
Technical Skills
How I Work
Every major design decision has a justification beyond "I think." I run stakeholder interviews, workflow audits, and heuristic evaluations before touching a frame. When I push back on scope creep or a bad UX decision, I bring the data — which means it rarely turns into a debate.
A polished single screen is a deliverable. A design system that lets engineers ship new features without a design bottleneck is a product. I've built three Atomic Design-based component libraries from scratch and structured them so new feature requests take days, not sprints.
I speak the language of components, states, and edge cases. I've co-developed and deployed production code. My prototypes are close enough to production that handoff is a diff, not a translation — which means fewer misinterpretations and faster shipping.
Not brought in to style a decision that's already been made. I want to be in the early conversations — shaping scope, questioning assumptions, and making sure the design problem is defined correctly before anyone starts building.