Complex workflows,
made simple.
I'm Van Ngo, a product designer for complex B2B software. I lead design at 834 Labs, where I built the design system behind five products and the workflows that admins, agents, and sub-agents all run on. I design the structure first (roles, permissions, data), then make it look like someone cared.
Selected Work
Agility Agent Onboarding
Agents were waiting weeks to get appointed because their contracts reached the CRM with the wrong fields, and customer service fixed every one by hand. I traced both complaints to one defect, then designed a form whose field logic makes the bad combinations impossible to pick. Contracts now clear on the first submission instead of the third.
MyAdmin360
An insurance agency was losing new agents to an onboarding process spread across three portals that never shared data. I designed one platform where admins, agents, and sub-agents each see their own slice of the same system, cut contracting from seven steps to three, and built the component library that now runs every product the company ships.
QueueReaper
Wholesale dealers make $30,000 decisions in under two minutes, across five auction lanes at once, with a paper run list and a spreadsheet. I spent time on the auction floor, then designed a data-dense command center that keeps every lane, buyer, and delivery in view. I also built it, schema to deployed app, so you can click through the real thing.
QueueCore
Barbershop owners can see what happened last month but never why: bookings in one app, payments in another, inventory in a spreadsheet. A concept piece exploring one platform that explains the number instead of just showing it, designed for someone reading it mid-haircut with wet hands.
I design for the messy middle, where business complexity meets real people.
I'm most useful when the hard part is structural: who sees what, which fields depend on which, how a legacy process becomes one screen. I start with roles, permissions, and data, then design the interface on top of that, and I build a lot of what I design so the handoff is real.
Before product, I spent years in print and brand work. That is where the typography and layout discipline comes from, and why my dashboards tend to look finished. I work closely with stakeholders and engineers, and I push back when I need to, with research behind it.
Have a complex problem
that needs untangling?
Open to Senior Product Designer roles at B2B software companies, remote or Dallas. I do my best work on multi-role platforms, legacy modernization, and 0→1 builds where the structure has to be right before the screens can be.