Van Ngo, UI/UX and Product Designer.

Over ten years across editorial, real estate and health insurance SaaS. Most recently sole designer on a 10,000-user health insurance platform, where I built its first design system, rebuilt agent contracting and automated its commission audit. Print-trained precision, AI integrated from research to working prototype.

Lead UI/UX Designer, 834 Labs

Oct 2024 to Oct 2026. Richardson, Texas. Full-time.

COMMISSIONS

Cut commission review from hours of Excel to minutes by turning the data team’s carrier checks into a pass, warning and fail audit that Claude runs on each carrier’s files. Covered 27 carriers at handoff, and engineering built it into their internal tools.

AI TESTING

Built the prompt library and test cases for JAI, the AI chat agent in MyAdmin360: grew it from 42 to 272 cases across three user roles, including 126 scope and jailbreak checks, ran it weekly over 17 runs and flagged 46 distinct defects to engineering, three of them data-exposure paths.

CONTRACTING

Took agent contracting from months to about a week, and from lost contracts to every one accounted for. One role-based page replaced a multi-step Zoho form, looks agents up by NPN, routes agency and independent agents, and writes correct contract data to the CRM. Live since March 2025, taking 100+ submissions a week.

DESIGN SYSTEM

Built the company’s first Figma design system (321 variables, 75 components), adopted across all five products, with a DESIGN.md spec engineers and coding agents build from. Fixed five WCAG AA contrast failures at the token level.

PROTOTYPES

Prototyped flows in Claude Code at full desktop and phone parity (38 variants of one flow), every state drawn, so stakeholders tested edge cases before build.

SCOPE

Owned design for 10,000+ users across five roles, from discovery and journey mapping through UI, handoff and QA of the built product.

Lead UI/UX Designer, InnoGEV

Dec 2025 to present. Dallas, Texas. Freelance.

SCOPE

Sole designer, leading all design across the brand, website and two client applications, from concept to working prototype.

CHAIRLINE

Designed the full UX for ChairLine, a barber CRM and payment platform across four user types: shop owner, employed barber, booth-rent or independent barber, and client.

QUEUEREAPER

Designed and built a tool that captures every car sold at a live auction with its VIN, final bid and buyer, on up to five auctions at once. Next.js, Python and PostgreSQL, with a Chrome extension. Waiting on the client’s approval to launch.

Before product: real estate and editorial

2022 TO 2024

Graphic Designer, Servitas, Dallas. Sole in-house designer for a real estate development firm. Rebranded the bid presentation suite, contributing to a 75 percent win rate on competitive RFP and RFQ proposals.

2021 TO 2022

Graphic Designer, Texas Title, Dallas. Branded and transactional collateral on high-volume, fast-turnaround deadlines.

2015 TO 2021

Junior to Senior Designer, Living Magazine, Rockwall. All editorial design and page layout for a lifestyle magazine in 12 Dallas-Fort Worth markets, from feature spreads through prepress.

Skills

DESIGN AND RESEARCH

Design systems and tokens, journey mapping, wireframes and prototypes, user interviews, usability testing, accessibility (WCAG 2.1 AA)

AI AND CODE

Claude and Claude Code, MCP (Claude to Figma), AI prompt testing, Figma Make, React, HTML, CSS and JS

TOOLS

Figma (expert), Framer, Photoshop, Illustrator, InDesign, Jira

COLLABORATION

Agile and Scrum, stakeholder presentations, engineering partnership, product strategy

Education

2024

UI/UX Design Certification, Springboard. 700+ hours, including a live client project with Agora Tutoring.

2014

Bachelor of Fine Arts in Graphic Design, The Art Institute of Dallas.